Stored Self Storage: Self Storage FAQ
How can we help our customers navigate the self storage FAQ that come up during the rental process? Stored Self Storage strives to make the self storage process as straightforward as possible, but we understand if you have some questions along the way. If you are new to renting storage, you may want to run through the basics before browsing for a storage unit. If you are new to Stored Self Storage, we’ve compiled a list of the self storage FAQ we get most. Hopefully we will answer all your questions below, but if we do not, please do not hesitate to give us a call or shoot us an email!Does renting storage units require rental protection?
Yes, we do require rental protection when you are renting a storage unit. You can provide proof of your own protection plan as you are checking out, or you can purchase one of our protection plans. We offer a few different options, so you are able to choose the best for your situation. Ask our storage experts which plan would be best for you.Do I need climate-controlled storage in Jacksonville, FL?
Yes, many Jacksonville renters benefit from climate-controlled storage due to our hot, humid climate. High humidity and heat can damage items like wooden furniture, electronics, documents, clothing, and mattresses over time. Climate-controlled units help limit moisture buildup and temperature swings, which is especially helpful during long summers, hurricane season, and extended storage periods.
How does humidity affect stored items in Northeast Florida?
Jacksonville’s humidity can lead to mold, mildew, musty odors, rust, and warping if items are stored in uncontrolled environments. Fabrics, paper goods, leather, and electronics are especially vulnerable. Choosing the right storage environment can help prevent damage that isn’t always visible right away but becomes noticeable over time.
Are locks provided/sold on site?
Yes, we sell a wide selection of storage supplies—including locks—in our office. Choose from packing and moving supplies such as box cutters, packing tape, furniture covers and more at our Stored Self Storage office.How do I pay my bill online?
Navigate to the top of our website, and you will see a button to go to your account. Click this button to login to your account. From here, click on the storage unit in your account that you wish to pay the bill for. If you prefer not to have to log in, you can also continue as a guest. You can also choose to prepay for your upcoming month’s bill.How do I reach someone after hours?
If you have an urgent issue after business hours, please call our Stored Self Storage location and press 1 to speak with a representative. You can find each storage facility’s phone number listed on our website’s “Contact” page. Additionally, there is a chat button on the website that can support you. Feel free to call or send us an email at any time.Can I rent short-term?
We offer month-by-month storage leases to allow for flexible rental space. You will never be stuck in a long contract. Rent for a month, a few months, or find your long-term storage solution with Stored Self Storage.Is Stored Self Storage a good option during hurricane season?
Yes. Many Jacksonville residents use storage before or during hurricane season to protect belongings during moves, renovations, or evacuations. Storing items properly—especially in indoor or climate-controlled units—can help reduce exposure to moisture and heat during storms and extended power outages.
What discounts do you offer?
Currently, our storage facility offers a variety of storage discounts.- Customers ages 65+ can receive our senior discount of 5% off monthly.
- Active duty military members can receive 10% off monthly. Thank you for your service!
- Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental.
